Customized service packages and software support

At HESS, we not only develop, produce and distribute our own hardware and software solutions, but also support you throughout the entire product life cycle. Whether installation, update, maintenance, servicing, repair, assistance with malfunctions, expansion, modernization or dismantling and, of course, the disposal of your old device. At your request, we can provide you with all-round support so that you can concentrate fully on your area of expertise and your customers.

Quick help from our service hotline and technician network

If you have any questions or faults, you can contact our service hotline directly. Our helpdesk team in the Customer Care Center will help you. If a problem cannot be solved over the phone, we will support you quickly and competently on site with our comprehensive technician network. If the worst comes to the worst, you benefit from our short repair times and fast spare parts procurement. To guarantee you the best possible support, we make sure that our employees receive regular training and are therefore always up to date with the latest technology.

With our tailor-made service and software support packages, you can concentrate on your expertise and your customers. We take care of everything to do with your devices for you. But we are also there for you if you want to expand or modernize your service offering in the self-service area.

We are always there for you - fast and reliable service

If you have any questions or technical challenges, we are always on hand to help. Our service hotline and our competent helpdesk team in the Customer Care Center are your first port of call for quick and uncomplicated support. If a problem cannot be solved over the phone, our nationwide network of technicians will provide a quick and efficient solution on site.

Germany
Phone: +49 7159 4009-64 | e-mail: support@hess.de

Austria
Phone: +43 3124 23844 | e-mail: office@hessaustria.at

Switzerland
Phone: +41 31 930 10 20 | e-mail: info@hess-schweiz.ch

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Our service portfolio

Planning and installation

Perfectly tailored to your requirements

Well thought-out planning and professional installation are the key to the successful use of our cash handling systems. Our team of experts will support you right from the start. From the analysis of your individual requirements to customized solution planning and professional implementation. Thanks to our experience and state-of-the-art technology, we guarantee smooth integration into existing processes and IT structures.

Helpdesk for malfunctions

Fast support when you need it

Our helpdesk is available to you at any time for all questions and faults relating to your cash handling systems. Whether technical problems, software queries or general concerns - our competent team in the Customer Care Center will provide a quick and targeted solution. If a solution cannot be found directly via the helpdesk, we will quickly forward the problem to our technicians on site to keep downtimes to a minimum.

On-site support from our specialists

Fast help when it counts

If required, our specialized team of technicians is available to you directly on site to quickly rectify faults and get your systems up and running again. With extensive specialist knowledge and years of experience, our experts offer tailor-made solutions to optimally maintain your cash handling systems and efficiently resolve any problems. Whether installation, repair or maintenance - we ensure that your systems run reliably and smoothly so that you can count on maximum operational readiness at all times.

Repair and spare parts

Fast solutions for your systems

In the event of malfunctions or breakdowns, our fast repair and spare parts supply ensures that your cash handling systems are quickly back up and running. Our technicians take care of efficient repairs and ensure that all required spare parts are available promptly to minimize downtimes. Thanks to well-organized spare parts logistics and a large stock of spare parts, we guarantee you a fast and reliable solution so that your systems always function optimally.

Maintenance and servicing

Maintenance & servicing for maximum availability of your systems

Regular maintenance and professional servicing are crucial for the long-term performance and reliability of your cash handling systems. With our tailor-made service packages, we ensure preventive maintenance, fast repairs and optimum availability of your devices.

Dismantling and disposal

Sustainable and efficient

When dismantling and disposing of your old cash handling systems, HESS Cash Systems ensures a smooth and environmentally friendly process. We take care of the professional dismantling and disposal of obsolete equipment in compliance with all legal regulations. Our service ensures the safe and sustainable disposal of electronic waste, meeting the highest environmental standards. So you can rest assured that your old systems will be disposed of responsibly and efficiently, without any effort on your part.

Planning and installation Helpdesk for malfunctions On-site support from our specialists Repair and spare parts Maintenance and servicing Dismantling and disposal